ANA First Class “The Suite” Review

All Nippon Airways wowed vacationers in 2019 by unveiling a brand new top quality product: The Suite. Mixed with ANA’s status for unimaginable onboard service and glorious food and drinks, ANA’s The Suite shortly landed close to the highest on lists rating the most effective top quality product on this planet.

Nevertheless, shortly after its launch, the pandemic pressured the closure of Japan and led to cutbacks for in-flight service. So, I waited to check out ANA’s The Suite for myself till issues returned to regular — or no less than the brand new regular.

This is what it is prefer to fly on The Suite, top-of-the-line top quality choices on this planet.

This one-way, 13-hour award flight from Tokyo to New York value me simply 60,000 Virgin factors per individual plus $173.17 in taxes and charges. That is a spectacular redemption contemplating you’d have to pay 110,000 Aeroplan factors, 120,000 LifeMiles or no less than 121,000 United miles for a similar award flight.

Or, in the event you’re made of cash, you may e-book an ANA top quality flight between New York and Tokyo for round $15,193 a method or $23,111 spherical journey.

You’ll be able to pay even fewer Virgin factors to fly ANA top quality between Tokyo and Hawaii or the U.S. West Coast. Nevertheless, watch out when reserving, as solely sure routes have ANA’s The Suite.

Notice that it is uncommon to seek out any ANA top quality award area between Tokyo and the U.S., a lot much less for 2 passengers. However that is what I used to be capable of finding for this flight. Even higher, this award area opened for a flight on my spouse’s birthday — and you may see under how ANA helped us rejoice.

From the airport entrance to the gate, ANA supplied a streamlined floor expertise. Two top quality brokers labored as a workforce to shortly and effectively test us and our baggage into our flight. On the finish of the check-in course of, an agent stepped over the luggage scale handy us our passports and clarify the boarding time, gate location and lounge entry.

Haneda Airport does not present a devoted safety line for precedence passengers, however there wasn’t a necessity because the safety and immigration course of could not have gone sooner. It took us simply 18 minutes from getting into the airport terminal to arriving on the entrance of ANA’s top quality lounge. And that is with loads of stops for images alongside the best way.

The effectivity broke down on the boarding gate. After a protracted and complicated preboarding course of, gate brokers started the usual boarding course of simply 21 minutes earlier than scheduled departure.

Brokers mistakenly began boarding the Group 2 enterprise class line. About half of that line would board earlier than brokers realized the error. After heartfelt apologies to us top quality passengers and their top-tier elite passengers, we have been welcomed onboard.

First-class passengers have been directed down the ahead jetway. It turned out that my spouse and I have been two of simply three top quality passengers. As soon as all three of us had boarded, the crew closed that boarding door and the bottom crew separated the jetway for departure as passengers continued to load by means of the second boarding door.

This flight featured ANA’s “The Suite” top quality product. Regardless of being launched again in July 2019, these seats nonetheless aren’t discovered on all plane and routes. The Suite is usually provided on ANA’s flagship routes — together with flights to New York — which are serviced by Boeing 777-300ER plane.

The cabin is organized into two rows of a 1-2-1 configuration, which means there are particular person window seats on both facet of the aisle with two seats within the center.

For those who’re flying solo and are not in a position to snag a window seat, the central divider between the center seats makes for a considerable wall.

Flying as a pair? That wall will be dropped to allow you to fly facet by facet.

Suites measure as much as 38 inches broad, though the seat itself is a bit smaller. And there is virtually limitless legroom. The seat reclines flat right into a mattress measuring 76 inches lengthy.

If you’re prepared for some relaxation, you may shut the doorways to finish the “suite” feeling. With that stated, the partitions aren’t very excessive, so do not count on the doorways to supply a lot privateness.

Every suite affords a person coat closet, hidden away within the wall. On the other facet of the suite is an in-flight leisure distant, seat and light-weight controls, headphone jacks, a common energy outlet, two USB energy shops and an HDMI outlet.

ANA top quality window seats provide three home windows. Every window has particular person controls that you need to use to decrease a privateness shade or cowl the window solely. Or, you may make the most of a button in your seat to open or shut all three blinds on the similar time.

The suite’s in-flight leisure display stretches 43 inches diagonally. Mixed with the high-quality noise-canceling headphones, watching in-flight leisure is sort of the immersive expertise. And AvGeeks rejoice: You’ll be able to benefit from the flight by means of the onboard cameras.

When stowed, the tray desk serves as a desk underneath the in-flight leisure display. The desk may also be launched and pulled alongside a observe towards you as shut as you need. When totally expanded, the tray desk is very large. Nevertheless, it is a tighter squeeze if you wish to dine with a fellow passenger.

ANA top quality passengers have two devoted restrooms for a most of eight passengers. Meaning you are not often, if ever, going to have to attend to make use of the restroom. Fundamental facilities are supplied there: dental kits, particular person satchels of mouthwash and refreshing physique wipes.

As one would possibly count on from a Japanese airline, the bathroom affords a bidet choice.

ANA began its top quality food and drinks service simply moments after we boarded. A flight attendant provided a tray of champagne, orange juice or water.

And that is no extraordinary champagne. ANA served Krug Grande Cuvee (version 167) on our flight. The flight attendants have been very happy to show the bottle that retails for over $200. In search of one thing a bit of completely different? Properly, Krug is only one of three champagnes served in ANA top quality.

All the food and drinks choices have been specified by two substantial menus, which have been introduced in a sublime leather-bound black folder.

As soon as we have been within the air, it was time to feast. Whether or not you order the Japanese or “worldwide” menu, ANA first serves an “amuse-bouche” — a small plate of bite-sized appetizers. And though my spouse and I each ordered the Japanese menu, the flight attendants proactively provided the caviar appetizer plate from the worldwide menu.

ANA adopted these two appetizers with a parade of 4 extra programs. Every was meticulously positioned and launched by the flight attendant.

For those who get peckish midflight, ANA top quality passengers can order from a choice of sizzling menu objects. I attempted the deep-fried fishcake, which was complemented by a refreshing sake.

For my arrival meal, I opted for the Japanese menu of simmered meats, flounder, steamed rice and enhances.

At boarding, every occupied suite was prestocked with an amenity equipment, noise-canceling headphones and slippers. Shortly after boarding, a flight attendant provided a set of pajamas. Sadly, they underestimated my measurement, resulting in a reasonably tight match, so do not hesitate to ask for a bigger measurement earlier than departure.

Additionally throughout boarding, a flight attendant handed by means of the cabin with a basket of extra facilities, together with eye masks, moisturizing masks, combs, earplugs, cleaning wipes, dental kits, moisturizing sprays and extra.

All ANA top quality passengers obtain a voucher offering a full-flight Wi-Fi cross. The Wi-Fi examined a lot better than it carried out. When working a pace check over Montana, it clocked in at 3.24 Mbps obtain, 0.67 Mbps add. However, on the similar time, it could not efficiently load e mail in one other tab. So, do not plan on getting a lot work finished on-line whereas in flight.

ANA top quality flight attendants supplied spectacular service. From providing an in depth tour of the suite to exactly positioning plates and giving descriptions of the quite a few programs, it is clear that ANA top quality flight attendants are skilled to supply top-notch service.

ANA additionally earned factors by offering above-and-beyond service for my spouse’s birthday — one thing that we did not talk to the airline forward of the flight. For dessert, our two flight attendants introduced out Katie’s dessert on a plate marked with “Joyful Birthday” and the date and variety of our flight.

Once we have been able to relaxation, flight attendants used the empty seats in the midst of the cabin to arrange our beds. This meant that we may proceed to get pleasure from our suite till the mattress was made, reasonably than having to vacate our seats and wait whereas the beds have been arrange. To prime off the service, our flight attendants left a bottle of water and a glass beside the mattress.

Though we obtained spectacular service, the one factor that would have improved was extra flexibility. My spouse and I are fortunate sufficient to have flown top quality a couple of instances, but we have been nonetheless a bit overwhelmed by this expertise. First-time top quality passengers would possibly discover the service too formal, nearly bordering on stuffy.

ANA top quality may take its service to the following degree by adapting to every passenger’s persona — as we have skilled onboard top quality in Cathay Pacific and Etihad Airways.

ANA’s top quality “The Suite” persistently ranks as one of many prime top quality merchandise on this planet. From unimaginable food and drinks to top-notch service and an enormous suite, our onboard expertise lived as much as the hype.

Our solely disappointments have been with the poor boarding state of affairs and a less-than-first class lounge expertise. Nonetheless, for the value I paid — 60,000 Virgin Flying Membership factors a method — this was a spectacular deal and an expertise I heartily suggest to anybody who can discover ANA top quality award seats.

Featured picture by JT Genter.