Customer shares hellish experience of canceling an AT&T phone line

Customers within the US must deal with three major carriers: Verizon, AT&T, and T-Cell. Relying in your space and its infrastructure, these choices may dwindle even additional, usually leaving you with no selection however to stay with that one provider that works, regardless of how frustratingly. If you do wish to change or cancel, you’ll discover that the expertise can get a lot worse, as this Redditor came upon the arduous manner.

Redditor BudgetPea9967 recounted an expertise that they had some time in the past with AT&T. Primarily, the redditor needed to cancel a cellphone line as a result of the person of the road was not throughout the nation. For this, they contacted the AT&T buyer help system by chat. What ought to have been a straightforward 10 minutes of easy dialog to cancel a line ended up stretching for over an hour.

We’ll allow you to undergo the 24 screenshots from the person to higher recognize their frustration through the ordeal.

For the TL;DR, the client help consultant stored providing the person alternate options as a substitute of canceling the road. Choices ranged from decreasing the speed by suspending the road, altering the road quantity to a brand new line quantity without cost, providing loyalty upgrades, pitching dual-SIM for hotspots, and extra.

It’s so painfully evident that the client didn’t need any alternate options and simply needed to cancel the road. Both the client help consultant was caught in a dialog flowchart loop attempting to observe an ordinary working process, or was attempting to realize some KPI targets, or the person was chatting with a bot that obtained caught in a dialog flowchart loop. I personally would have misplaced my endurance considerably earlier within the dialog, so main props to the person for being higher than most of us on this finish.

Ultimately, the person managed to cancel the road (which took about 5 minutes on the finish), and even filed a grievance with AT&T for this ordeal. Nevertheless, the person mentions that they haven’t obtained any response to the grievance. Finally, the person additionally switched to T-Cell. Many different customers (throughout totally different carriers) recounted comparable conditions after they needed to cancel their cellphone line. The expertise definitely isn’t restricted to anybody provider, so select your best choice rigorously.

For those who’re ever caught in such a scenario, Redditor DoAndroidsDrmOfSheep has a chunk of useful recommendation, recommending porting the quantity out for $7 after which canceling the road from that ported service.

Have you ever had the same expertise when canceling a line along with your provider? Tell us within the feedback under!