Athena Collections leverages expertise, belief and transparency to resolve late fee points for enterprise shoppers whereas preserving relationships.
Debt restoration is a clumsy subject in enterprise, but it surely’s important to enterprise survival.
In line with the Division for Enterprise & Commerce, late funds, together with overdue invoices, price the UK economic system practically £11 billion per 12 months and result in the closure of 38 UK companies per day – a terrifying statistic for SMEs, which account for over 99% of UK enterprises.
One SME proprietor tackling the late funds drawback head-on is Andrew Athineos, founding father of Athena Collections, a business debt assortment company which supplies companies with superior debt restoration options. “I noticed first-hand what number of SMEs had been being let down by different debt assortment businesses, together with gradual processes, poor communication and a court docket system that feels caught prior to now,” Athineos explains.
“I began Athena Collections to be a contemporary, human method to debt restoration that blends compliance, agency negotiation and correct customer support,” he provides.
Since Athineos based Athena Collections in 2017, the agency has gained a presence each nationally and internationally, with over 100+ five-star Google opinions. It operates on a ‘no assortment no fee’ foundation, a transfer which has established belief with its shoppers. “We’ve constructed a popularity for being clear, moral and extremely efficient,” he explains.
The belief issue
Athineos acknowledges that the debt restoration market is saturated, however believes he has helped his agency stand out by constructing a reliable popularity. “Belief is every thing in debt restoration, so I centered on delivering nice outcomes, being clear with charges, and speaking higher than anybody else.” This degree of popularity meant that early shoppers turned ambassadors for Athena Collections: “That constructed our basis.”
The agency’s strong popularity is seen in its constant progress year-on-year, with instances starting from £100 to over £8 million in worth. Clearly, being reliable and clear works.
A special method to debt assortment
By way of a mix of automation and private contact, Athena Collections provides shoppers fast updates whereas treating debtors “pretty.” This implies it may well assist companies recuperate overdue invoices with out damaging relationships, serving to companies retain clients and stabilise money circulation. This phased enterprise mannequin, which prioritises comfortable engagement and early decision, stands out from the old-school debt assortment company method, explains Athineos. “We don’t conceal behind jargon, we don’t cost pointless charges, and we don’t depend on the outdated scattergun method that many businesses nonetheless use.” Nonetheless, the agency takes a harder method if points intensify, reminiscent of when disputed money owed or litigation issues come up.
Future plans and present success
The subsequent 12 months will see Athena Collections improve its varied service operations, together with its automation capabilities and litigation arm, and can combine AI instruments for sooner shopper perception and onboarding. In all, it appears to be like like a 12 months of constructing upon an already sturdy service.
Success, for Athineos, is straightforward to outline, as his agency has already achieved loads of it. “For me, it’s easy,” he says. “My shoppers receives a commission, and my group enjoys the surroundings they work in. I’m additionally happy with our repeat referral charge, and the truth that we’ve grown steadily yearly with out exterior funding.”
What runs by way of Athena Collections is a powerful and disruptive mission assertion, specifically that debt assortment doesn’t must be “aggressive or old school and could be agency, honest and results-driven.”
With the agency’s strong annual progress, sturdy shopper referral charge and excessive Google Evaluations, it appears like Athineos was, and is, onto one thing…
www.athenacollections.co.uk
