Powering Harmonious, Scalable Growth with Agentforce

For greater than 120 years, Belden has constructed its popularity on delivering high-quality community infrastructure merchandise that energy all the things from workplace computer systems to industrial machines. Engineered for efficiency and sturdiness, Belden’s merchandise assist groups preserve their important programs related, operating, and safe.

Increasing on their legacy of community connection instruments, Belden not too long ago shifted from a product-led method to offering full, clever options that assist prospects optimize, monitor, and derive actual worth from their networks.

Shifting technique to enhance the client expertise

For Belden’s customer support and gross sales groups, day-to-day work was changing into tougher than it wanted to be. Linear, handbook processes stretched easy duties into lengthy, multi-step workflows, with little integration throughout programs.

Elevated demand made operations much more advanced. Disconnected information slowed customer support and restricted coordination between gross sales and advertising and marketing, making it not possible to ship a superior buyer expertise.

To assist their new strategic targets, the Belden staff got down to enhance these processes by unifying information, modernizing handbook processes, and making a extra related, cross-functional buyer expertise.

Partnering to scale a digital transformation

With altering buyer expectations and a shift in how Belden goes to market, they acknowledged the necessity to evolve their processes to remain forward of the competitors and ship higher buyer experiences. 

“Agentforce Manufacturing goes to permit out-of-the-box performance that’s going to speed up Belden’s journey into that digital transformation.“

– Jacob Bernstein, Account Director, Salesforce

To assist this transformation, Belden collaborated with enterprise expertise companies consultants at Pierce Washington to implement Agentforce, Data360, Service Cloud, and MuleSoft’s customized integration instruments for a brand new end-to-end, solution-based technique. These options cut back handbook work, speed up decision time, and create a extra constant service expertise at scale.

Early influence with measurable outcomes

At present, Agentforce works alongside Belden’s groups. By robotically deciphering incoming instances from any channel, analyzing attachments, and exactly routing requests, Agentforce takes the tediousness out of the equation, permitting staff members to deal with higher-value work moderately than repetitive duties.

Key outcomes enabled by Agentforce:

• 500,000 service instances processed yearly by robotically deciphering requests from any channel, analyzing attachments, extracting important data, and routing instances with pace and precision
• Diminished handbook workload and sooner decision occasions, with automation eliminating repetitive triage steps and enabling service groups to reply extra shortly and constantly at scale

“Belden has achieved end-to-end visibility throughout the client case lifecycle, making a single operational view throughout service, gross sales, and advertising and marketing. And the answer is now stay in manufacturing, processing over 500,000 instances yearly by way of a multi-agent setting that automates consumption, evaluation, and clever routing with 98% accuracy, driving measurable ROI with sooner decision and decreased handbook work.”

– John Lehrkind, Director of Innovation and Options, Pierce Washington

Transferring ahead with the Belden Enterprise Intelligence Program

The staff continues to construct on the platform to assist new use instances throughout advertising and marketing, gross sales, and engineering. Coordinated multi-agent programs share intelligence behind the scenes, connecting folks to the info they want, at any time when they want it. Brokers will function throughout your complete group by supporting frontline groups, engineering teams, and non-Salesforce customers with constant, shared intelligence.

Cross-departmental staff members can now entry the identical trusted insights, collaborate extra successfully, and reply to buyer wants sooner. Multi-agent programs additionally make sure that data flows seamlessly between groups, decreasing the danger of errors and making each day work much less worrying.

“As we glance to combine Agentforce with Belden IQ, we’re a step nearer to our unified AI intelligence platform, the place a single AI platform can have entry to Agentforce information or information warehouse information, eradicating all information silos and giving entry to all brokers throughout the enterprise.” 

– Jason Blakeney, Senior Director, Information, Governance, and AI, Belden

Powering harmonious, scalable development

With Salesforce AI on the core of a brand new working mannequin, Belden streamlined workflows and accelerated decision-making throughout the enterprise to assist scalable development. Their transformation not solely supported a scalable development technique but in addition earned a Gold Remodel Award on the Remodel Awards North America 2025 for Greatest Model Evolution (Company).

As Belden expands its platform, the technique focuses on creating a real Buyer 360 that serves each groups and its AI programs, with robots and people working collectively. They goal to make each interplay, each touchpoint, and each perception accessible in a single place — accessible not solely to their workers, but in addition to the brokers who assist them.

By embedding AI instantly into their product workflow and operations, Belden is making it simpler for groups to ship a greater buyer expertise. Issues are recognized sooner, responses are sooner, and groups spend much less time managing programs and extra time shifting the enterprise ahead.

Belden’s evolution from a century-old provider of networking merchandise to an end-to-end, solution-oriented companies supplier reveals how digital transformation can drive significant, scalable development with out sacrificing the standard, efficiency, and engineering excellence which have outlined its legacy.