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In 2020, we at SalesIQ launched an app for Apple TV that was well-received. We’re comfortable to now improve that app with a venture dashboard you should utilize at an organizational and departmental stage for buyer help groups.
Let’s take a look at a theoretical use case to study extra in regards to the metrics this new function offers and the way they enhance your buyer engagement.
View real-time stats on the massive show
Zylker is an ecommerce firm that makes use of Zoho SalesIQ for dwell chat help and customer monitoring, amongst different options. However that they had considerations from their buyer help workforce, which wanted one thing extra than simply an oral account of the workforce’s efficiency to offer quick solutions to buyer queries and enhance consumer engagement ranges.
With SalesIQ’s venture dashboard for Apple TV, Zylker can get an outline of all its departments in a single place, in addition to department-specific particulars.
With this company-level overview, Zylker’s help head can view the overall chats dealt with by each division, the overall chats attended and closed by operators within the final 24 hours, missed/unresolved chats, and the provision of operators throughout departments. These metrics will assist them perceive the chat load dealt with by every division and the operator’s response to buyer considerations.
Equally, the venture dashboard additionally offers metrics for every division’s help managers. As well as, this view reveals metrics together with the highest operators and availability, in addition to the overall, closed, and open chats particular to that division within the final 24 hours.
Get began
Obtain the Zoho SalesIQ App for Apple TV and get all the information on the massive display in the present day. Tell us your suggestions, and in case you want any further metrics to be added to the dashboard, go away them within the feedback part.
The SalesIQ app for Apple TV is presently accessible for Zoho SalesIQ Skilled and Enterprise plan customers and Zoho One and Zoho CRM Plus prospects.
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