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In Might 2021, we introduced Zoho SalesIQ 2.0, the all-in-one buyer engagement platform. We took what began as reside chat software program and redesigned it to grow to be a buyer engagement platform that makes enterprise and buyer communication extra seamless.
One yr later, we’ve reached the purpose the place it’s time to deprecate the outdated UI and make the SalesIQ 2.0 the default. As of Might 4, 2022, you’ll now not have the ability to entry the outdated UI. Which means for those who haven’t already switched to the brand new model, we encourage you to go forward and make that change now so you’ll be able to ease into it at your individual tempo. We all know change could be scary, however we expect you’ll be pleasantly shocked by what the two.0 model has to supply!
Learn on to be taught why you need to change to SalesIQ 2.0, which gives round 23 new options and 27 characteristic enhancements, addressing greater than 120 buyer requests.
Serving to customers make the change
Main product revamps or 2.0s are cherished moments for product groups. However what about customers who’re shocked by a single web page redesign and even by transferring a button’s place round within the product? Change may cause them to grow to be anxious.
Let’s contemplate this state of affairs. Minutes earlier than a gathering, Zylker Realtors opens up SalesIQ to drag a month-to-month report on guests to their web site. From the product’s inception, Zylker has been our buyer and not too long ago switched to the brand new model. With the current change comes confusion. As a result of new UI, which is totally redesigned with a brand new look and added options, Zylker has no concept what to do. This can be a prevalent state of affairs that many merchandise need to take care of when launching revamps.
So, how will we resolve this? We give them the chance to modify at their very own tempo. As soon as they be taught the advantages and are prepared for the change, they’ll make the variation. Customers usually fall into two classes right here—these which were ready for the current redesign to allow them to undertake instantly and those who wish to take their time making the change. We should cater to each the person teams, disappointing neither.
That’s why we at SalesIQ offered beta entry to a variety of our customers who wished an instantaneous change whereas permitting the opposite group to toggle forwards and backwards between the outdated and new variations, serving to them get used to the most recent model and change with ease with out nervousness.
Packing SalesIQ 2.0 with new options
23 new options! Sure, we added fairly a punch there. You now have entry to a easy drag-and-drop interface to construct bots, whereas one other characteristic offers you the power to create particular bots that robotically pull solutions out of your useful resource libraries. We additionally launched extra integrations, like these for Fb Messenger and Telegram. Different unique options launched within the new model embody:
- Fork conversations in chats
- Use of tags for group
- Translation to native languages for higher attain
- Constructed-in screensharing for aiding clients by advanced queries
- Profanity administration to safeguard enterprise ethics
However is 2.0 solely in regards to the new options?
Undoubtedly not. With the two.0 model, we’ve given equal significance to the efficiency, aesthetics, and ease of use, along with the brand new options.
With new evolving strategies of communication, what was working may not be of a lot use now. That’s why we wished the two.0 model to be greater than only a new-features listing—we additionally prioritized making it sturdy and appropriate for our clients. We wished to create a person expertise that’s sooner and extra user-friendly, all whereas retaining the present SalesIQ options clients are used to and have grown to like.
Offering early entry to the brand new model for our companions and clients made it simple to determine bugs, repair them, and guarantee a clean transition. With each minor and main repair, we went a step up. We even had a few of our pleased clients sharing suggestions in regards to the new UI. It was certainly encouraging!
It’s time to modify
Couture Store LA isn’t alone. Greater than 80% of our clients have switched to the brand new model since its launch.
Discuss with our infographic right here that reveals a utilization comparability of all our cool options by our clients within the final 30 days. The numbers point out our clients’ belief in us and the way efficiently they’re utilizing the brand new model of SalesIQ.
As we talked about earlier, we plan to make the brand new model everlasting on Might 04, 2022 and deprecate the outdated UI.
We at Zoho SalesIQ embrace the coverage {that a} product is rarely good, and there’s at all times room for enchancment.
Should you haven’t tried SalesIQ 2.0 but, transfer to the brand new model at the moment and tell us your suggestions, be it what you assume is cool and even any constructive criticism you might need.
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