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RADIUS-Omnichannel Interplay System (OIS) has launched the newly redesigned and upgraded clever agent console – Intello. Accordign to the corporate, the next-generation agent console elevates the shopper expertise with its highly effective and complicated options, together with an intuitive interface with clean navigation and a customisable dashboard with numerous themes for personalisation.
The brand new console makes switching between numerous interactions and channels seamless and enhances communication and productiveness.
Core options of Intello
Core options embrace built-in AI instruments for deeper insights, audio and video capabilities through WebRTC, and a multi-feature-single window interface for streamlined entry to a number of capabilities. Furthermore, its sturdy integration with Knowledge and Data Administration Programs places important info readily at fingertips.
“As a distinct segment participant within the trade, we firmly consider within the energy of integrating buyer suggestions with the excellent analysis of our crew. With this symbiotic strategy, we prioritize a customer-centric focus to drive innovation and keep forward out there. This not solely addresses present consumer wants but additionally anticipates future calls for, guaranteeing our utility’s useful superiority, consumer satisfaction, and sustainable enterprise progress,” stated Chief Architect of RADIUS-OIS Suman Subudhi.
Intello, leveraging the ability of Gen AI together with different superior applied sciences, allows brokers to supply extremely personalised interactions at each buyer touchpoint. Moreover, it boasts sturdy safety and compliance measures, guaranteeing the utmost safety of delicate buyer info.
“We’re inviting trade leaders and SMEs to find the potential of RADIUS-OIS and the way it can remodel their strategy to buyer engagement,” added Enterprise Head, Srinivas PV.
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