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Security and safety are severe issues; MES Programs presents purchasers a reliable but personable service that goes the gap, says MD Richard Morgan.
Security and safety are important in any respected organisation; fail on these and you would quickly don’t have any enterprise in any respect. Nuneaton- primarily based MES Programs, a household agency that installs and manages state- of-the-art hearth and safety merchandise, retains purchasers coming again due to its high-quality, reliable service, explains managing director, Richard Morgan. “Over 96% of our work has been repeat enterprise or referral-based and we’re extremely pleased with the belief prospects have in us.”
Began by Morgan’s father Andy in 1988, MES Programs has come far since its time as {an electrical} contracting enterprise run from a house backyard workplace. In the present day, it owns its web site in Attleborough Fields Industrial Property, having bought it in 2014. Probably the most established SSAIB-accredited firms in Warwickshire, a number one certification for safety techniques suppliers, and a Fireplace and Safety Issues Awards finalist with an accreditation from the Good Enterprise Constitution besides, it has the receipts.
Belief underpins all providers at MES Programs, making it an ideal various to the template choices of its bigger, worldwide rivals. Morgan says it’s more and more getting curiosity from organisations like faculties and schools who’ve skilled “points with poor service ranges provided by multi-national suppliers.”
From built-in hearth alarms and intruder alarm monitoring to bespoke entry management techniques resembling CCTV and automatic gates for business and home purchasers, no mission is an excessive amount of – in 2021, it put in a “complicated biometric entry management system” in a 220,000-square-foot logistics web site in Coventry. One other massive achievement is a lift within the worth of its upkeep contracts from £300k to 600k prior to now 5 years – some 30% of the agency’s complete income, and clear proof of long-term consumer loyalty.
Additional care is a part of the package deal too, resembling “working flexibly outdoors retailers’ operational hours,” in order that they don’t have to shut, and allocating engineers “to particular jobs,” so purchasers can get pleasure from “continuity” of service from specialists they know.
Sneak a have a look at its consumer checklist and also you’ll see a various bunch of firms from small-scale corporations proper as much as a “McDonald’s franchise of twenty-eight websites”, and even a Leicestershire zoo. How can an organization handle such completely different prospects and their distinctive wants, I hear you ask? Excessive-level service is one reply, however a thought-about strategy to who they tackle is one other. Based mostly within the West Midlands, the agency’s “central location” enabled by “robust transport hyperlinks” helps them simply service organisations each regionally and additional away. Nonetheless, it does stay “selective when it comes to buyer areas” to maintain service requirements excessive.
A family-driven management staff MES Programs could also be, however positions are earned. It’s why MD Richard’s brother Ashley, now gross sales director, labored as an set up engineer for 5 years first. Their father, Andy, after years of management, now focuses on selling the enterprise through “his ardour for networking.” For Morgan, management is about self-reflection; “an ideal chief is aware of the strengths and weaknesses of their staff and extra importantly themselves,” he states. “I’ve learnt to be open-minded to different individuals’s concepts and methods of doing issues.”
MES Programs can also be community-focused. This contains the native soccer membership, Nuneaton City FC, which has loved a free CCTV system improve. Additionally it is a company supporter of Myton Hospices and the supervisor of the protection and safety of its Coventry, Warwick and Rugby websites. Final yr, staff members took half within the Three Peaks Problem for the hospice group, which noticed them climb the very best peaks in England, Wales and Scotland. A paid time off yearly for volunteering kinds a part of its Thrive at Work accreditation, so there are many alternatives to get charitable.
A scaling enterprise nonetheless faces challenges, and for Morgan, the continued recruitment of expert engineers is important to take care of the agency’s stellar service popularity. Over the subsequent yr, “creating our partnerships with native faculties,” is one thing he’s notably enthusiastic about, and contemplating the poor security and safety service so many expertise, it might’t come quickly sufficient. So right here’s to MES Programs, a agency placing the guts and soul again into hearth and safety providers.
Go to : MES Programs
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