[ad_1] No person needs to listen to they’re outdated… stale… or outdated. That’s precisely what we needed to face, although. All through the times, months, and years, our Assist Heart, the place we preserve updated articles about Buffer for our clients, had grow to be simply that.Don’t get me fallacious, there’s a ton of nice content material in there. That’s the issue, although. There’s simply an excessive amount of, and the content material has began to grow to be much less and fewer reflective of Buffer: the product it’s meant to help.There are 4 of us on the staff engaged…
Author: Darcy Peters
[ad_1] In 2021, we equipped for our first hiring push within the Buyer Advocacy crew (our buyer assist crew) for fairly some time. Resulting from technique and personnel adjustments, we would want to rent 5 new Advocates all year long, which is greater than we’d employed in any yr since 2016. Between hiring and different personnel adjustments, we began 2021 with 15 Buyer Advocates and ended the yr with 19.In preparation, we took a take a look at our onboarding documentation and course of to seek out holes or enchancment areas.When a brand new crew member walks into Buffer, they’re…