[ad_1] Empathy is a strong option to construct belief, however leaning in too far can even backfire. One thing I’ve come to marvel after 3.5 years at Buffer as a Buyer Advocate is how can we use empathy successfully to boost the shopper help expertise?”The motion of understanding, being conscious of, being delicate to, and vicariously experiencing the sentiments, ideas, and expertise of one other of both the previous or current with out having the sentiments, ideas, and expertise absolutely communicated in an objectively specific method” —Merriam-webster.comWhen sitting down to write down this text, I struggled with easy methods to…
