[ad_1] Your unions say that for years, Southwest has been too centered on buyers and hasn’t invested sufficient within the operation. What’s your response to that criticism?I’ve been requested loads about whether or not we’ve antiquated expertise. We spend a billion {dollars} a 12 months on expertise right here at Southwest. And, like each firm, there are at all times issues which are brand-new, like our upkeep system, and there are at all times issues that you just’re engaged on.We’ve a extremely good operations enchancment plan. Crew scheduling is a giant a part of that. For those who simply look…
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