Consumer Affairs Ministry Receives Around 100 Complaints Over IndiGo Ticket Cancellations

The buyer affairs ministry has obtained round 100 complaints associated to IndiGo ticket cancellations, and has forwarded them to the aviation regulator, Client Affairs Secretary Nidhi Khare mentioned on Wednesday.

The complaints, which associated to ticket cancellations, refunds and compensation claims, had been obtained on the Nationwide Client Helpline, and have been despatched to Air Seva, the federal government’s air journey grievance platform, Khare instructed reporters on the sidelines of an occasion commemorating the Nationwide Shoppers Day.

“We had obtained client complaints with regard to cancellation of tickets, the refund, full refund, as a result of in lots of instances complaints of partial refund had been additionally being given, which the buyer didn’t discover right,” Khare mentioned.

Some shoppers additionally sought compensation after lacking connecting flights and going through different penalties, she added.

The Directorate Normal of Civil Aviation (DGCA) and the Ministry of Civil Aviation will deal with the complaints as they oversee the sector, Khare mentioned, including that her division would monitor instances the place shoppers need to litigate.

Khare attributed the restricted variety of complaints to “very proactive work” by the civil aviation ministry in addressing the difficulty.

The complaints have been forwarded to eJagriti, the federal government’s client grievance portal, for instances involving potential litigation.

IndiGo, the nation’s largest airline, confronted a significant operational disaster in early December 2025 with large flight cancellations, primarily as a result of an absence of planning in implementing the brand new flight obligation norms for pilots.

Over 2,000 flights had been cancelled in every week, stranding hundreds throughout peak journey season, primarily in cities like Mumbai, Hyderabad, and Delhi.

Within the wake of the disruptions, the Civil Aviation Ministry lowered IndiGo’s winter flight schedule by 10 per cent and likewise imposed airfare caps to curb steep will increase in air ticket costs.

A high-level panel is probing IndiGo’s operational disruptions, and DGCA additionally issued a show-cause discover to CEO Pieter Elbers.