Pixel’s newest headache: eSIMs that just stop working for no reason

We’ve come throughout quite a few reviews of difficulties utilizing eSIM on Pixel gadgets over the previous few weeks. The reviews are scattered throughout a number of on-line channels, together with X, Reddit, Pixel help boards, and Google’s Problem Tracker. Essentially the most generally affected Pixel fashions embody the Pixel 9 and the Pixel 10 sequence, and customers throughout the board have confirmed that bodily SIM playing cards work simply fantastic.

One such Reddit consumer, ErvinMarec, reviews that the eSIM on their Pixel 10 Professional stops exhibiting any indicators of life steadily. This forces them to restart the cellphone each three to 4 days to get it to work once more. The same problem has been described by one other consumer on a Google Problem Tracker thread. In the meantime, another customers haven’t been ready to make use of the eSIM in any respect because of an unexplained error. The precise explanation for the problem stays unclear.

A couple of others are ached by their lack of ability to change to a different eSIM supplier, regardless of utilizing a carrier-unlocked Pixel cellphone. Whereas most customers report problem in porting, the problems reported differ with every, which is why we’re unable to attract a standard line, nor may we set up whether or not that is brought on by a {hardware} or a software program problem.

Fortunately, Google has acknowledged the problem in a number of Problem Tracker threads, although we’ve but to obtain a decision.

Curiously, an analogous eSIM problem was additionally highlighted by a Pixel 9a proprietor, who took their cellphone to Google for restore. Whereas the cellphone was nonetheless in guarantee, Google declined to restore the cellphone, citing non-existent “harm to the display screen, body, and cameras.”