ZDNET’s key takeaways
- A problem is affecting iPhone 18 Professional Max customers on AT&T.
- The issue is shutting off cell connectivity.
- AT&T has issued an replace, but it surely doesn’t make things better for everybody.
If you happen to’re having hassle together with your iPhone 18 Professional Max on the AT&T community, you’re not alone. Because the debut of the iPhone 18 collection final week, customers with the top-tier mannequin have encountered issues connecting to the AT&T community for calls, texts, knowledge, and even 911 communication.
Additionally: 7 iOS 27 options that make outdated iPhones thrilling once more (no Apple Intelligence wanted)
Posts throughout Reddit and different assist boards element telephones randomly dropping into SOS mode and irritating efforts to speak. Wi-Fi connectivity works simply nice. So what’s occurring, and how are you going to repair it?
Easy methods to repair the AT&T concern on iPhone 18 Professional Max
AT&T hasn’t defined what’s inflicting the difficulty. The issues solely have an effect on the iPhone 18 Professional Max and never some other fashions (not even different iPhone 18 fashions), so it’s presumably tied to that mannequin’s Qualcomm modem (the opposite iPhone 18 fashions use the Apple C2 modem).
AT&T despatched a textual content message to prospects that reads: “Hi, it’s AT&T. Motion wanted: An essential Apple Software program replace to your iPhone 18 Professional Max is out there. Some telephones could also be unable to finish calls/textual content/knowledge, together with to 911. Replace to iOS 27.0.1 instantly – Settings > Normal > Software program Replace. Please contact AT&T or Apple if in case you have questions.”
Additionally: iOS 27.0.1 launched: Apple fixes annoying iPhone 18 Professional restart and freezing points
The iOS 27.0.1 software program replace fixes a freezing drawback, a Face ID glitch, and several other smaller points, however its description doesn’t point out AT&T, the cellphone’s modem, and even any community points. Nonetheless, in the event you’re having issues with AT&T connectivity, making use of this replace ought to be your first step.
Doesn’t appear to work everybody
Whereas customers say making use of the iOS 27.0.1 replace works in some instances, it doesn’t repair the issue for everybody, in keeping with Reddit posts.
Additionally: 5 hidden iOS 27 upgrades that make an enormous distinction – and why I really like them
Once I contacted AT&T, a consultant advised me, “Apple has launched a software program replace to handle a problem that will have an effect on calls, knowledge, texts and 911 calls on a small variety of Apple iPhone 18 Professional Max telephones. AT&T prospects with an iPhone 18 Professional Max ought to replace their telephones now to the most recent out there software program. Our high precedence is guaranteeing prospects can keep related once they want it most, and we’re working with Apple to make it proper.”
The assertion added that prospects who proceed to expertise points can return to Apple or an AT&T retailer for further assist.
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